Privacy Policy
Last Updated: November 30, 2025
1. The "Zero-Training" Guarantee
We do not train our models on your data.
- Zedly utilizes pre-trained Large Language Models (LLMs) via secure APIs or local inference.
- Your documents, queries, and generated outputs are never used to improve, fine-tune, or train our base models (Llama, GPT, Claude).
- We contractually enforce "Zero-Data Retention" policies with our upstream providers (if applicable) for the duration of inference.
- By default, Zedly does not retain embeddings or derived analysis data unless you explicitly enable this option in your settings.
2. Data Residency & Processing
The Vault
Your original files are stored in AWS/Wasabi servers located in the United States (unless a specific region is selected on Enterprise plans).
The Desk
When active, your data is processed in volatile memory (RAM) within a secure, isolated container.
Destruction
Upon "Hibernation" or session termination, the RAM container is destroyed, and all active vectors are cryptographically erased.
Optional Session Persistence If a user chooses to save a session, Zedly may retain certain derived analysis artifacts (such as vector embeddings and document summaries) solely for the purpose of enabling faster follow-up analysis. This data is never retained by default and is stored only when explicitly enabled by the user in their account settings. Users may delete all persisted data at any time by using the “Clear Desk” feature, which permanently removes documents, derived artifacts, and associated session data.
3. Information We Collect
| Data Type | Description |
|---|---|
| Account Data | Email, Name, Billing Information (processed via Stripe). |
| Usage Data | Telemetry on how you use the app (e.g., "Number of queries," "Storage used"). We do not collect the content of your queries. |
| Derived Analysis Data | Optional embeddings and summaries generated from user-provided documents. This data is created only to support document analysis, is never used for model training, and is retained only if the user explicitly enables session persistence. |
4. Third-Party Subprocessors
We use the following trusted services to operate Zedly AI. We ensure they adhere to strict privacy standards:
Code Execution Subprocessor: For the 'Analyst' feature, depending on available resources, data may temporarily be processed in ephemeral sandboxes provided by E2B.dev. Data in these sandboxes is isolated and destroyed immediately after execution.
Advanced Analysis Subprocessors: For specific complex queries (e.g. medical or legal reasoning), Zedly AI may use Microsoft Azure OpenAI Service with Zero Data Retention enabled. Data sent to this service is encrypted, processed ephemerally, and immediately discarded. It is never used for model training.
Zedly AI employs automated redaction measures to strip identifiable information (PII/PHI) prior to transmission whenever possible.
| Service | Provider | Purpose |
|---|---|---|
| Storage | BackBlaze Technologies / AWS S3 | Encrypted Storage |
| Payments | Stripe Inc. | Payment Processing |
| Vector Database | Pinecone / Zilliz | Ephemeral or User-Persisted Indexing (based on user settings) |
5. Your Rights (GDPR / CCPA)
You have the right to:
Export
Download all your Vault data at any time.
Delete
Request the permanent deletion of your account. We will scrub all data from our Vault and Backups within 30 days.